Terms and conditions

Garage Corporation Oy carries out the work professionally and with due care, always aiming for solutions that are economical for the customer.

Garage Corporation Oy procures the spare parts and supplies used in the repair. Spare parts and supplies must be original or of equivalent quality, unless otherwise agreed. Garage Corporation Oy may refuse to use parts supplied by the customer if it considers them defective or unsuitable for the repair.

Garage Corporation Oy may have work related to the work order performed as subcontracted work, while remaining responsible for the subcontractors' performance.

Apart from minor repairs, an oral or written work order is entered into Garage Corporation Oy's electronic system. When placing the work order, the customer must report any known matters affecting the work, such as previous faults, repairs or repair attempts on the item. If the work order is changed or supplemented at the customer's request after it has been placed, the agreed changes are recorded in the workshop's work order.

The customer may cancel the work order before the work begins or is completed. In that case Garage Corporation Oy may charge the customer for work done before the cancellation, for spare parts and supplies it has used or specifically acquired for the ordered work, and for other unavoidable costs under these terms. However, the price charged by Garage Corporation Oy may not exceed the price of the ordered repair.

A work order can also be placed online as a booking, and the customer may approve the work order with an electronic signature. The customer may be notified of the progress, completion and payment of the work by text message or email. Please let us know as early as possible if you need to cancel or move a booked time.

Garage Corporation Oy's pricing principles are displayed on the website and on the premises as required by the Finnish Price Indication Decree (1359/1999). The stated price may be a price estimate, a maximum price or a fixed price. Unless otherwise agreed, the price information given covers the entire job, including the spare parts and supplies used in it.

A price estimate may not be exceeded by more than 15 percent, unless otherwise agreed. A price estimate is valid for one month, unless otherwise agreed. A price estimate does not bind Garage Corporation Oy if, when examining the item, a need arises for repair measures that could not be anticipated in the normal inspection carried out when the work was received. Should such a matter arise, Garage Corporation Oy must contact the customer to provide a new price estimate.

If a maximum price covering the entire repair is agreed for the repair, the maximum price may not be exceeded. A fixed price may not be exceeded without the customer's consent, except due to the minor and necessary additional work referred to below.

Garage Corporation Oy invoices the customer for the work ordered and performed, for spare parts, supplies and subcontracted work, and for other necessary measures related to the work order. The invoice itemises the work performed by work item and states the other measures that incurred costs. Spare parts and supplies are itemised on the invoice by unit price unless they are included in the prices of the work items or in package prices. Minor spare parts and supplies may be invoiced without itemisation.

If, while carrying out the repair, a need arises for additional work not included in the work order, the customer's consent must be obtained for it.

If the customer cannot be reached within a reasonable time, Garage Corporation Oy may carry out only minor and necessary additional work not included in the work order, where doing so is expedient together with the ordered work. The cost of such additional work may not exceed 100 euros. The maximum price recorded in the work order may not be exceeded even due to additional work, unless otherwise agreed.

The invoice is paid upon handover of the item, unless another payment method was agreed when the work order was placed. Payment by card is available, and other payment methods may be agreed when the work order is placed.

Garage Corporation Oy charges late-payment interest on overdue and late payments in accordance with the Finnish Interest Act (633/82). Garage Corporation Oy may refuse to release the item to the customer if the repair invoice is not paid upon handover. Garage Corporation Oy's right to sell the item is governed by the Act on a Trader's Right to Sell Uncollected Goods (688/88).

The customer has the right to withhold payment for a repair performed defectively until the defect has been remedied. However, the customer may not withhold a larger sum than that to which they are entitled due to the defect.

Garage Corporation Oy has the right to recover in full the costs it incurs due to a consumer's erroneous order.

Making and programming keys and opening locks would enable unauthorised use of a vehicle. For this reason Garage Corporation Oy verifies the customer's identity and right to the vehicle in such work, and the details are recorded on the work order. Garage Corporation Oy may refuse or interrupt the work if identity or the right to the vehicle cannot be reliably verified.

For repairs billed to an insurance company, the work order is drawn up between the workshop and the customer, unless otherwise agreed. A damage inspection is carried out on the vehicle to determine the damage and the method of repair. Having received billing authorisation from the insurance company, the workshop invoices the repair costs directly from the insurance company instead of the customer. The customer is obliged to pay the workshop the portion of the repair invoice that the insurance company does not cover.

If the work is paid for by someone other than the customer, such as a leasing company, a car dealer or an employer, Garage Corporation Oy invoices the payer only on the basis of a billing authorisation given by that payer. The authorisation is requested before the work starts or the vehicle is handed over. The customer is liable for any part of the invoice that the payer does not cover under the authorisation.

The work is carried out within the agreed time. If the work cannot be completed within the agreed time, Garage Corporation Oy notifies the customer of the need for additional time. The customer must grant a reasonable extension to carry out the repair.

If no completion time was agreed when the work order was placed, the work is carried out within a reasonable time given the nature and scope of the repair. A consumer customer's right to cancel the contract due to the workshop's delay is determined in accordance with the Finnish Consumer Protection Act. The customer's right to receive compensation for the delay is determined in accordance with the section “Customer's right to compensation”.

The item is received and handed over during the shop's opening hours. Handover of the work to the customer is deemed to have taken place at the moment the keys are handed over. Handovers outside opening hours are made at the customer's own risk, unless otherwise agreed.

Garage Corporation Oy is responsible for storing the item with care. Garage Corporation Oy is not liable for movable items left in the vehicle, unless their safekeeping has been agreed.

A finished vehicle must be collected no later than the working day after the completion notice. The storage period is counted in working days (Monday to Friday); Saturdays and Sundays are not counted towards the storage period and no storage fee is charged for them. Storage of the vehicle is free of charge for two working days (48 hours) from the time the customer was notified that the work was completed. After that, Garage Corporation Oy has the right to charge a storage fee of 80 euros (VAT included) for each commenced working day until the vehicle is collected or moved outside the workshop area.

The vehicle is kept in the workshop area for at most seven working days from the time the customer was notified that the work was completed, after which Garage Corporation Oy's responsibility for storage ends. After that, Garage Corporation Oy has the right to move the vehicle outside the workshop area. The customer will be notified of the move no later than the day before the move. The storage fee stops accruing at the move. The customer is charged 150 euros (VAT included) for the move.

Unless otherwise stated, Garage Corporation Oy provides a 12-month warranty on its work. The warranty also covers the spare parts and supplies Garage Corporation Oy used in the work.

The warranty does not cover adjustments or normal wear of the item. Nor does the warranty cover spare parts acquired by the customer, except for their installation, or a temporary repair carried out at the customer's request.

The warranty is not valid if the defect is due to a cause on the customer's side, such as incorrect handling of the vehicle or key, an accident, or damage caused by a third party.

The warranty does not cover:

• A hidden fault in the vehicle that comes to light in connection with the ordered work, for example:
  • A faulty lock that jams after a new key made to factory dimensions has been produced.
  • Electrical faults in the vehicle that come to light in connection with programming work.
• Those parts that are not renewed in connection with the key repair.

In connection with a key repair, the warranty covers only the components renewed during the repair and the repair work itself. Repairing a key does not provide a warranty for the entire key.

The customer must notify Garage Corporation Oy of any defect they have detected and demand its rectification within a reasonable time from when they detected the defect or should have detected it.

Garage Corporation Oy has the right to rectify the defect at its own expense if, when the customer reports the defect, it offers to do so without delay. The defect must be remedied within a reasonable time from when the customer reported it.

If, when the defect appears and requires repair, the vehicle is in a location from which transporting it to Garage Corporation Oy's premises is not expedient, the customer must make contact to agree on remedying the defect at a location designated by Garage Corporation Oy.

Garage Corporation Oy does not compensate for work carried out at another business if the customer has not agreed on the work.

Garage Corporation Oy is not obliged to remedy a defect if doing so would cause it unreasonable costs or unreasonable inconvenience in relation to the defect. If the defect cannot be remedied, or is not remedied within a reasonable time from when the customer reported it, the customer has the right to a price reduction or to have the defect remedied elsewhere.

Complaints: myynti@autonavaimet.fi

If the repair work has been performed defectively or has not been completed within the repair time determined in accordance with these terms, a consumer customer has the right to claim compensation for direct damage caused by the defect or delay in accordance with the compensation provisions of the Finnish Consumer Protection Act.

Garage Corporation Oy is not liable for damage caused by a delay if the delay is due to a cause beyond Garage Corporation Oy's control, such as a labour dispute, an interruption in the supply of water and energy, difficulty in procuring spare parts, or another impediment outside the workshop's control.

When a delay or defect situation arises, the customer must inform the workshop whether they need to use the car during the time its use is prevented. If no such notice is given, the customer is not entitled to compensation for the loss of use of the vehicle. If the customer is provided with a free replacement car, the customer is not entitled to any other compensation for the loss of use of the vehicle under repair.

The customer is entitled to compensation for indirect damage caused by the delay or defective repair only where the delay or defect is due to negligence on the workshop's side. The customer is always obliged to act so that the damage caused by the delay or defect does not unreasonably increase as a result of their actions or omissions.

With respect to a customer other than a consumer, the workshop is not liable for damage caused by a delay or defect.

If disputes cannot be resolved through negotiations between the parties, a consumer customer may refer the matter to the Consumer Disputes Board. If disputes are resolved in court, the action may also be brought before the general court of first instance of the consumer's place of residence.

Autonavaimet.fi is a marketplace of Garage Corporation Oy (Business ID: 2600117-5). These terms apply to the commercial relationship between Garage Corporation Oy and its customers. For services and products brokered by Garage Corporation Oy, the terms defined by the relevant service provider also apply. Garage Corporation Oy has the right to update these terms without prior notice. Orders are governed by the terms in force at the time of ordering, which can be read on Garage Corporation Oy's website.

Garage Corporation Oy is not liable for damage caused by force majeure. Force majeure means an unforeseeable event or change in circumstances that is beyond Garage Corporation Oy's control. Garage Corporation Oy is obliged to notify the customer of force majeure without delay.

Autonavaimet.fi serves both private and business customers. The commercial relationship is governed by applicable Finnish and EU legislation regarding consumer trade, marketing and advertising. The contract of sale between business customers and Garage Corporation Oy is governed primarily by these terms and otherwise by the Finnish Sale of Goods Act.

When placing an order, the customer is obliged to provide complete contact details, which for a consumer customer include at least name, address and phone number, and possibly an email address. The details required from business customers are the contact person's name, phone number and email, as well as the business ID, postal address, phone number(s) and, where necessary, a billing address.

Customers' details are stored in Garage Corporation Oy's customer register, where the data is used to maintain the customer relationship. Garage Corporation Oy also has the right to process and disclose the data in the register for justified purposes (such as direct marketing) in accordance with the EU General Data Protection Regulation (GDPR, 2016/679) and the Finnish Data Protection Act (1050/2018).

The privacy notice is available at autonavaimet.fi/tietosuojaseloste. The customer may prohibit the use of their data for marketing purposes and check the data concerning them by contacting myynti@autonavaimet.fi. We may ask you to verify your identity before disclosing data. Business customers may be sent notices about services and products by email, and can stop receiving them by informing customer service.

A business customer's user account for the online store is created by registering, and the email address must be verified. Garage Corporation Oy may check the company's details before linking the account to the company. Invoicing rights and access to the code service are granted separately.

Login credentials are personal. A company may invite additional users to its account and is responsible for all orders and other use made under its account. We must be notified without delay if credentials fall into the wrong hands. Garage Corporation Oy may close an account or restrict its use if the account is used in breach of these terms or the customer has overdue invoices.

The online store is designed primarily for professional customers, and the prices of products available in the store are shown only to logged-in customers. Professional prices do not include machining or programming of products, unlike the prices shown without logging in. Prices shown to consumers include value added tax. For logged-in business customers, prices may be shown both excluding and including VAT, and this is always indicated next to the price. Prices do not include delivery unless otherwise stated. Sales to a company established in another EU member state whose VAT number has been validated in the EU VIES system are invoiced without VAT under the reverse charge mechanism. If the price list contains clear pricing errors, the product is not sold at a clearly lower price where the customer can be assumed to have understood the existence of the error.

We always check prices at the time of processing. If the price falls, we correct the prices in the customer's open order. On the other hand, if a product's price rises before the order is dispatched, we deliver it at the original price.

Delivery time estimates are based on information provided by importers and manufacturers. Garage Corporation Oy and the suppliers it uses are not liable for delays caused by unforeseeable changes originating outside their sphere of influence.

Garage Corporation Oy strives to provide product information that is as accurate as possible. However, the online store is aimed at professionals, and all compatibility information appearing in product descriptions is for reference only.

Delivery methods and delivery charges are shown at checkout before the order is confirmed, and are described on the Payment and delivery page. An order can be collected from our shop or is delivered by PostNord.

If not all ordered products are in stock, Garage Corporation Oy may deliver the order in parts and ship the missing products as a back order, of which the customer is notified. Open orders from the same customer may be combined into a single shipment. The customer must inspect the shipment on receipt and report any transport damage without delay.

Garage Corporation Oy offers consumer customers a 14-day right of return. Products are returned by post or directly to the store. The customer is responsible for the delivery costs of returns.

We ask you to keep all documents related to a customer return carefully until you have received notice that the return has been received.

Restrictions on the right of return are determined in accordance with the Finnish Consumer Protection Act. Products to be returned must be packed carefully.

Garage Corporation Oy grants a 12-month warranty on all new products. For repair work, the warranty covers the repair work and the components used in the repair work.

Garage Corporation Oy is responsible for the statutory liability for defects in products once the product's warranty has ended or no warranty has been granted.

The customer is obliged to present proof of purchase, a receipt or other evidence of the place and time of purchase when making a return or when complaining about a defect in the goods. Garage Corporation Oy reserves the right to charge the buyer for the costs incurred in searching for the receipt.

Complaints are handled by email at myynti@autonavaimet.fi or in the store.

Resolution of disputes and place of jurisdiction: A consumer customer has the right to refer disputes arising from this contract to the Consumer Disputes Board (www.kuluttajariita.fi). Before bringing the matter before the Consumer Disputes Board, the consumer must contact the consumer advisory services of the Finnish Competition and Consumer Authority (www.kkv.fi/kuluttajaneuvonta). The customer may bring an action against Garage Corporation Oy concerning disputes arising from the debt relationship of the contract either before the court of first instance of Garage Corporation Oy's domicile or before the court of first instance of the locality in Finland in whose jurisdiction the customer has their place of residence. If the customer has no place of residence in Finland, disputes are handled before the court of first instance of Garage Corporation Oy's domicile.

Agent fees are not compensated, because consumer advisory services and the Consumer Disputes Board provide assistance in resolving disputes free of charge.

The payment intermediation service for card payments is provided by Stripe Payments Europe, Ltd. Card payments are made on Stripe's secure payment page, either directly at checkout or through a payment link sent by email or text message. In our shops, cards are paid with a payment terminal. Stripe processes the payment transaction and forwards the payment to the merchant. In the case of complaints, we ask you to contact Garage Corporation Oy first (myynti@autonavaimet.fi).

Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. https://stripe.com/fi

Business customers may apply for invoicing rights (payment by invoice). Garage Corporation Oy approves invoicing and sets the credit limit case by case. The customer selects the invoice delivery method: e-invoice (OVT address and operator) or email.

The payment term is 14 days unless otherwise agreed. An automatic payment reminder is sent for unpaid invoices, and late-payment interest is charged on overdue amounts in accordance with the Finnish Interest Act, together with reasonable collection costs.

Garage Corporation Oy is not liable for any direct or indirect loss, damage or loss of income caused by the product and/or service. Garage Corporation Oy's liability for compensation is always limited to the content of these terms. Liability for product defects is limited to a possible refund of the purchase price, reduced by the benefit of use.

The warranty period of a device acquired for business use is determined in accordance with the manufacturer's warranty terms, and the expiry of the warranty period ends Garage Corporation Oy's liability. Physically opening the product to modify the device ends the warranty and the seller's liability, unless the manufacturer has stated otherwise.

Garage Corporation Oy reserves the right to direct business customers to deal directly with the manufacturer.

Garage Corporation Oy is not obliged to fulfil the contract if it encounters force majeure that it cannot reasonably overcome. Garage Corporation Oy is not obliged to compensate the customer for damage or costs incurred by the customer in the event of force majeure, and is entitled to rescind the contract.

By placing an order and/or a request for quotation, the customer unequivocally accepts Garage Corporation Oy's terms. Any procurement terms used by the customer are not applied where they conflict with Garage Corporation Oy's terms.

The code service is Garage Corporation Oy's online service that calculates vehicle immobiliser, PIN, key and radio codes from data entered by the customer (for example the vehicle identification number, a radio precode or a code on a control unit label). The service is intended only for automotive professionals such as workshops and locksmiths. It is not offered to consumers.

Some calculations are produced with Garage Corporation Oy's own methods and some with licensed third-party calculation software. The makes and calculations available are shown on the service page and may change without notice.

Using the service requires a business customer's user account and access to the code service granted separately by Garage Corporation Oy. Access is requested on the service page. Garage Corporation Oy checks the applicant's details and may ask for further information. Access may be refused or withdrawn without giving reasons.

Access is granted per company. The customer is responsible for all use made with its credentials and for ensuring that the service is used only by its own employees who have been instructed in the task.

The codes relate to a vehicle's anti-theft protection. The customer may request a code only for a vehicle for which it has an assignment from the owner or holder, and before the request the customer must verify the identity of the person giving the assignment and their right to the vehicle. On request, the customer must provide an account of the grounds for an individual request.

The following are prohibited:

• requesting a code without an assignment, or for a vehicle whose origin or ownership is unclear
• reselling, passing on or disclosing codes or the service to third parties other than for carrying out the assignment in question
• automated or bulk requests and circumventing the technical limits of the service.

The customer is responsible for the correctness of the data it enters, for the use of the code and for any consequences of that use to the vehicle, its systems or third parties.

The price of a calculation is shown before the request is confirmed. Prices are stated excluding VAT, and VAT at the rate in force is added. The price may vary by make and calculation.

The code is calculated before charging, and a request is charged only if the service returns a code. A customer with invoicing rights is invoiced within its credit limit, and others pay by card before the code is shown. Invoicing is otherwise subject to the invoicing terms of the online store.

The code is digital content that is delivered immediately and stored in the customer's request history. A delivered request cannot be cancelled or returned.

A request based on incorrect input data is not refunded. If a code proves to be incorrect for a reason attributable to the service, the customer must report it within 14 days of the request to myynti@autonavaimet.fi. Garage Corporation Oy will then refund the price of the request or deliver a corrected code.

The code is calculated from the data entered, according to the vehicle's original data. Garage Corporation Oy does not guarantee that the code works in a vehicle whose control units, software or locking have been replaced or modified, or that the code is sufficient for carrying out the intended work.

Garage Corporation Oy's liability is in all cases limited to the price of the request in question. Garage Corporation Oy is not liable for indirect damage, such as loss of income or delay of work, or for damage caused to the vehicle or its systems by the use of a code.

The service is provided as is. Garage Corporation Oy does not guarantee uninterrupted availability and may suspend the service because of maintenance, a fault or an outage of third-party software. A failed request is not charged.

For every request we store the user, the time, the make and calculation, the data entered and the calculated code. The data is used for invoicing, customer support and preventing misuse, and may be disclosed to authorities where the law requires. The processing of personal data is described in the privacy notice.

If there is reason to suspect misuse of the service, Garage Corporation Oy may block use immediately, withdraw access and report the matter to the police.